{"id":2073,"date":"2025-04-28T18:14:19","date_gmt":"2025-04-28T18:14:19","guid":{"rendered":"https:\/\/new.esensamediterana.com\/?page_id=2073"},"modified":"2025-04-28T18:19:11","modified_gmt":"2025-04-28T18:19:11","slug":"reklamacije-i-zamjene","status":"publish","type":"page","link":"https:\/\/new.esensamediterana.com\/hr\/reklamacije-i-zamjene\/","title":{"rendered":"Reklamacije i zamjene"},"content":{"rendered":"\n

Kupac ima pravo na opravdani prigovor i na povrat robe u slu\u010daju:<\/p>\n\n\n\n

\u2022 Isporuka robe koja nije naru\u010dena
\u2022 Isporu\u010dena roba koja je o\u0161te\u0107ena ili nepotpuna, a da to nije uzeto u obzir, zbog na\u0161eg nenamjernog previda, kod formiranja prodajne cijene<\/p>\n\n\n\n

Rok za podno\u0161enje reklamacije je 8 dana od primitka paketa.<\/p>\n\n\n\n

U slu\u010daju zahtjeva za povratom robe iz opravdanih razloga, kupac je du\u017ean uputiti pisani prigovor tvrtci Dermoestetik group i to e-mailom na info@dermoestetik.hr ili preporu\u010denom po\u0161iljkom na adresu: Dermoestetik group d.o.o., ul.rijeke Dragonje 1, 52466 Novigrad .<\/p>\n\n\n\n

Radi \u0161to br\u017eeg utvr\u0111ivanja konkretne narud\u017ebe na koju kupac ima prigovor, u prigovoru se mole kupci da navedu broj narud\u017ebe ili broj ra\u010duna. Dermoestetik potvrdit \u0107e primitak prigovora pisanim putem bez odga\u0111anja, a odgovor po \u010dl.10.st.5. Zakona o za\u0161titi potro\u0161a\u010da mora sti\u0107i u roku od 15 (petnaest) dana od dana zaprimljenog prigovora.<\/p>\n\n\n\n

U slu\u010daju opravdanog prigovora, kupac ima pravo na raskid ugovora uz povrat upla\u0107enog iznosa ili zamjenu za neo\u0161te\u0107eni i valjani proizvod, a koji nije nastao slijedom rukovanja u transportu za koji je odgovoran GLS.<\/p>\n\n\n\n

Korisnik\/Kupac mo\u017ee jednostrano raskinuti Ugovor u roku od 14 (\u010detrnaest) dana bez navo\u0111enja razloga. Prema \u010dl. 79, stavku 1. Zakona o za\u0161titi potro\u0161a\u010da (NN, 41\/14) korisnik nema pravo na jednostrani raskid Ugovora ako mu je usluga u potpunosti ispunjena, a ispunjenje je zapo\u010delo uz njegov izri\u010dit prethodni pristanak te uz njegovu potvrdu da je upoznat s \u010dinjenicom da \u0107e izgubiti pravo na jednostrani raskid Ugovora ako mu usluga bude potpuno ispunjena.<\/p>\n\n\n\n

Da bi Kupac mogao ostvariti pravo na jednostrani raskid Ugovora, mora obavijestiti Dermoestetik o svojoj odluci o jednostranom raskidu Ugovora prije isteka roka i to nedvosmislenom izjavom poslanom po\u0161tom na ve\u0107 gore navedenu adresu ili elektroni\u010dkom po\u0161tom, u kojoj \u0107e navesti svoje ime i prezime, adresu, broj telefona ili adresu elektroni\u010dke po\u0161te, broj narud\u017ebe ili ra\u010duna, a mo\u017ee koristiti i navedeni pisani obrazac za jednostrani raskid Ugovora o kupoprodaji. Rok za jednostrani raskid Ugovora iznosi 14 (\u010detrnaest) dana od dana kada je Kupcu ili tre\u0107oj osobi koju je Kupac odredio, a koja nije prijevoznik, roba koja je predmet Ugovora predana u posjed, odnosno u slu\u010daju usluge, od sklapanja Ugovora.<\/p>\n\n\n\n

Ako korisnik jednostrano raskine Ugovor, izvr\u0161it \u0107e mu se povrat novca koji je od njega primljen, uklju\u010duju\u0107i i tro\u0161kove isporuke, bez odga\u0111anja, a najkasnije u roku od 14 (\u010detrnaest) dana od dana kada Dermoestetik zaprimi korisnikovu odluku o jednostranom raskidu Ugovora. Povrat novca bit \u0107e izvr\u0161en na isti na\u010din na koji je korisnik izvr\u0161io uplatu. U slu\u010daju da korisnik pristaje na drugi na\u010din povrata pla\u0107enog iznosa, ne snosi nikakve tro\u0161kove u odnosu na povrat. Povrat novca Dermoestetik Brala mo\u017ee izvr\u0161iti tek nakon \u0161to mu roba bude vra\u0107ena u izvornom stanju, bez tragova kori\u0161tenja.<\/p>\n\n\n\n

Kupac je du\u017ean robu predati ili je poslati na Dermoestetik-a, bez nepotrebnog odga\u0111anja, a u svakom slu\u010daju najkasnije u roku od 14 (\u010detrnaest) dana od dana kada je uputio svoju odluku o jednostranom raskidu Ugovora. Tro\u0161kove povrata robe kupac prema Zakonu o za\u0161titi potro\u0161a\u010da (NN 41\/14, \u010dl. 77) mora snositi samostalno. Kupac je odgovoran za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom.<\/p>\n\n\n\n

Platforma za internetsko rje\u0161avanje sporova (ORS)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Kupac ima pravo na opravdani prigovor i na povrat robe u slu\u010daju: \u2022 Isporuka robe koja nije naru\u010dena\u2022 Isporu\u010dena roba koja je o\u0161te\u0107ena ili nepotpuna, a da to nije uzeto u obzir, zbog na\u0161eg nenamjernog previda, kod formiranja prodajne cijene Rok za podno\u0161enje reklamacije je 8 dana od primitka paketa. U slu\u010daju zahtjeva za povratom […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","osp_disable_panel":"default","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-2073","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-big","owp-tabs-layout-vertical","has-no-thumbnails"],"yoast_head":"\nReklamacije i zamjene - Esensa Mediterana<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/new.esensamediterana.com\/hr\/reklamacije-i-zamjene\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije i zamjene\" \/>\n<meta property=\"og:description\" content=\"Kupac ima pravo na opravdani prigovor i na povrat robe u slu\u010daju: \u2022 Isporuka robe koja nije naru\u010dena\u2022 Isporu\u010dena roba koja je o\u0161te\u0107ena ili nepotpuna, a da to nije uzeto u obzir, zbog na\u0161eg nenamjernog previda, kod formiranja prodajne cijene Rok za podno\u0161enje reklamacije je 8 dana od primitka paketa. 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